This privacy policy explains how Furry Oasis handles personal data when you use the website, contact us, or ask about grooming services. It is written for a pet grooming studio in Setúbal and covers the information we need to respond to inquiries, manage bookings, operate the site, and meet legal obligations.
When you contact Furry Oasis or use the website, we may process your name, email address, phone number if you choose to provide it, your message, pet details included with the inquiry, and the grooming service you request. We also process limited technical data such as server request metadata and browser or device information needed to run and secure the site.
We receive personal data when you submit a contact form, send an email, call us, or share details during a booking conversation. Technical data is collected automatically when the website is accessed, and cookie-related information is gathered through the browser settings you use on the site.
Essential cookies support basic website functions, such as page delivery and form handling. Preference cookies remember privacy choices so the site can respect them on later visits. We do not state that analytics or marketing cookies are active.
We use only essential cookies needed for site operation and cookies that store privacy preferences. You can control cookies through your browser settings, including blocking or deleting them, but some parts of the site may not work as intended if essential cookies are disabled.
We use personal data to answer contact requests, arrange or prepare for grooming inquiries, provide pre-visit guidance, manage technical delivery of the website, and protect the site against misuse or security incidents. Where relevant, we may also use data to keep records needed for administration, compliance, and follow-up communication about the request you made.
We may share limited data with operational partners that support website delivery, form handling, or technical security. These recipients are used only to the extent needed for their role and are expected to handle the data under confidentiality and purpose limits. We do not state that analytics or advertising partners are active.
Personal data may be shared with authorities, courts, or other official bodies if disclosure is required by law, a lawful order, or a valid request connected to legal compliance. We may also disclose information when necessary to establish, exercise, or defend legal claims.
You may have rights to access your data, correct inaccurate details, ask for deletion in appropriate cases, object to certain processing, or request restriction of use. Where processing is based on consent, you may withdraw that consent for future processing. Some requests may be limited by legal obligations or the need to keep records for a legitimate business purpose.
To exercise a right, send a clear request through one of the contact methods listed in this policy and describe what you want us to do. We will assess the request, respond within the period required by law where applicable, and explain if any part of the request cannot be fulfilled.
Inquiry records are kept for the time needed to manage the request, maintain business records, and meet legal or accounting duties where applicable. Technical logs are retained for a practical period needed for security, troubleshooting, and service continuity, then removed or anonymized when they are no longer useful.
If we make material changes, we will update the policy on the website and use a reasonable method to draw attention to the update when appropriate. The version in force is the one published most recently on the site.
Under GDPR, we must have a lawful basis for processing personal data, keep it limited to specific purposes, and protect it with appropriate safeguards. For this website, processing is tied to contact handling, technical delivery, and security, together with any other purpose described in this policy.
If GDPR applies to your data, you may ask for access, correction, deletion, restriction, or portability where those rights apply. You may also object to certain processing. If consent is used for any processing, you may withdraw it without affecting earlier lawful processing.
